Customer service and satisfaction are very important to us. We always send out orders well packaged and as quickly as possible. If the item you have ordered is in stock we will send it out to you within 3 working days, orders are often sent next day.
We keep only a small stock of the giclees, as they are more delicate than the lithograph prints, and so to ensure they are in perfect condition they are produced to order. The canvases are hand-varnished which takes a little time. If there is going to be a delay of more than 2 weeks in sending out your order, you will be notified via email.
You are welcome to contact us to check stock availability before ordering if you need a print/ giclee for a specific date eg for a birthday/ anniversary present etc.
We always obtain proof of posting when sending out orders, and ensure appropriate insurance is taken to cover the value of your parcel.
We want you to be completely satisfied with the products you order, we therefore take great care to send out your order in perfect condition and well protected for the journey. In the unlikely circumstances that you are not satisfied with the condition of your order please email us at firstname.lastname@example.org and we will endeavour to resolve the situation.